Refunds & Cancellation Policy
Overview
This is a summary of our refunds and cancellation policy. Please read our full Terms and Conditions.
PickupTransfers allows you to book directly with your transport supplier on the PickupTransfers website. In addition, PickupTransfers makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.
PickupTransfers allows you to book directly with your transport supplier on the PickupTransfers website. In addition, PickupTransfers makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.
100% refund guarantee
Because your plans may change, PickupTransfers guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 24 hours before your scheduled pick up time.
Cancellations can be made directly on our website by visiting your account area or by email to support@pickuptransfers.com.
Please contact PickupTransfers as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.
Booking cancellations
You may cancel your booking at any time prior to your pick-up departure time by visiting Account area and clicking “Cancel my Booking”. If you are unable to cancel the booking yourself, you must notify PickupTransfers as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 24 hours before your scheduled pick up time
Your booking is not considered cancelled until PickupTransfers confirms your cancellation. The time of cancellation is considered to be the time PickupTransfers confirms your cancellation request.
Fees and refunds on booking cancellations
You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 24 hours prior to your pick-up departure time.
You are not eligible for any refund on your booking for cancellations 24 hours or less prior to your pick-up departure time.
Booking changes
You may change your booking details at any time more than 24 hours prior to your pick-up departure time. In order to make a change, you must notify your transport supplier as soon as possible for any changes to your booking details.
Your booking details are not considered to be changed until your transport supplier confirms the change. The time of the change is considered to be the time that the transport supplier confirms the change.
It is recommended that you call your transport supplier to make any changes immediately as you need them.
It is usually not possible to make changes to bookings 24 hours or less prior to your pick-up departure time, except at the sole discretion of your transport supplier.
Fees and refunds on booking changes
You are eligible for no fees for changing your booking details, for changes greater than 24 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.
If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with your transport supplier.
If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.
Disputes
If you have some trouble with your transport, your first action should be to immediately contact your transport supplier. Your booking is managed directly by your transport supplier and the sole party who can resolve any dispute is your transport supplier.
In the case of a dispute between a passenger and a transport supplier, the transport supplier may authorise PickupTransfers to issue a full or partial refund. If authorised by the transport supplier to issue a refund, then PickupTransfers will refund the passenger within 24 hours.
In the instance of a dispute, the transport supplier has the final say over whether PickupTransfers can issue a refund on their behalf. PickupTransfers is not able to offer any other resolution than a refund. If another resolution is sought by either the passenger or the transport supplier, then that party should contact the other party directly.
Liability
Despite your transport supplier’s best intentions, your best intentions, and the capabilities of the PickupTransfers website, your travel plans may go awry. Please note PickupTransfers is not responsible for any loss or damages incurred as a result of a transport booking via PickupTransfers.
By using PickupTransfers you agree to PickupTransfers’s Terms and Conditions which outline this in more detail.
Further information
For any questions regarding this policy, please contact us.
For any specific questions regarding your transport, please contact your transport supplier. You can find these details on your booking confirmation.
Further information
For any questions regarding this policy, please contact us.
For any specific questions regarding your transport, please contact your transport supplier.
Last updated
We update this policy from time to time, so please refer to this page regularly. This page was last updated on 15 March 2023.