How to book an airport transfer online in five minutes

Booking a private airport transfer should take less time than finding a taxi rank. Here is how the process works on Pickup Transfers, what you need at hand before you start, and what to expect between the moment you confirm and the moment your driver closes the car door.

Before you start: four things to have ready

• Your flight number. It lets the driver follow your flight and adjust the pick-up time if you land early or late. You can add it later, but the earlier the better.
• The exact drop-off address. A hotel name is enough; for apartments, add the street number and, if useful, the entrance or intercom name in the notes.
• The number of passengers and bags. Vehicle classes are sized by people and luggage: a sedan for up to three travellers with standard luggage, a minivan for families and small groups, a minibus for larger parties.
• A phone number that works abroad. The driver and our support team use it on the day, so include the country code.

Step one: search

Type the airport in the pick-up field and choose it from the list, then your destination, the date and time of your pick-up and the number of passengers. For airport pick-ups, use your scheduled landing time: the free waiting period starts from the actual arrival of the flight, not from the time you typed.

Step two: choose a vehicle

The results page shows the classes available on your route with a fixed price each. The price includes the driver, fuel, tolls and taxes. There are no surcharges for the meet and greet, for night-time pick-ups or for the free waiting time at the airport.

Step three: passenger details

Name, e-mail, phone and flight number. The notes field is the right place for a child seat request, a wheelchair, oversized luggage or a stop on the way: our team checks every note before confirming.

What the confirmation contains

You receive an e-mail with the booking reference, the pick-up details, the price and the cancellation terms. Before the pick-up you receive the driver's name and phone number. If anything changes on your side, reply to the confirmation e-mail or write to support: changes are free up to 24 hours before pick-up.

On the day

At the airport the driver waits in the arrivals hall with a name board. At airports the free waiting time is 45 minutes from landing; elsewhere it is 15 minutes from the booked time. If your flight is delayed, the pick-up moves with it at no extra cost. If your flight is cancelled, tell us as soon as you know and we rebook or refund the transfer.

Cancellation

You can cancel free of charge up to 24 hours before the scheduled pick-up. Later cancellations and no-shows are charged in full, because by then a vehicle and a driver have been assigned to you and taken out of circulation.

That is the whole process. If you prefer a person to a form, our support team books the same transfer for you by e-mail, 24 hours a day.